Who are we
Our website address is: https://sofiarentflats.com
House rules and Policies
No pets
No smoking, parties, or events
Check-in time is 2PM – 1AM (next day) and check out by 12PM (noon)
10€ fee for check in after 10PM
Cancellations
Free cancellation and full refund (minus service fee for bank transfer when applicable) up to 5 days before check-in, after that 50% refund minus the first night and service fee.
Privacy Policy
Basic Principles
We highly value the privacy of your data.
By giving your personal data on the website, you are giving your approval for this information to be used in a manner in accordance with the privacy policy given hereafter.
The information given by you will be stored in our secure systems that are kept in our domain or in the domain of an authorised third party.
We can allow access to other parties that act according to this privacy policy or for other reasons approved by you.
During your stay on our website (www.sofiarentflats.com) sofia rent flats is obligated to store your personal data securely.
If your personal data has changed, we change it only if you want us to.
Personal Data Collected from You
To send a query you have to fill in your personal data (name, phone number, e-mail address) and the guest apartment you wish to book (number of people, dates, type of guest apartment, etc.).
Based on the information given in your query a sales representative of SRF will make you a personal offer and send it to your e-mail address. Once accepted, in order to book your stay, you have to send a Bank Transfer to us. Once we receive the money, a booking confirmation will then be sent to your e-mail.
We will not disclose any of your personal / bank details to a third party.
Collecting Information
The data collected on the website might be used for the following purposes:
Accounting; sending the bill and confirmation.
Verification and confirmation of the bank transfer
To register you as a user of the apartment.
Statistics and marketing analysis.
To plan and book accommodation.
To provide security or to avoid fraud.
To answer your questions or recommendations.
It may be that we have to contact you for operative reasons (i.e. to find out the time of your arrival or to notify you of some details).
We do not collect data from children.
If you think your child has given their personal data to us, contact us so we can identify and delete your child’s personal data.
We use your personal data to contact you.
We can also contact you by phone (among other things by SMS).
We may still contact you for research and administrative purposes, for example to confirm your booking or transaction.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Data Protection
We wish for you to peacefully and safely use our website to plan and purchase your accommodation.
We don’t sell, give out or make information about you public in any other way to a third party (other than accredited companies for the secure protection of your data).
Our website is located in a secure environment to ensure that your personal details are always kept safe.
Ending Permission to Use Your Data
If after using your personal data you decide you don’t want to be on our customer list anymore, notify us by sending an e-mail via Contact us
Your Approval
By using the www.sofiarentflats.com website you approve the collection of data described above and the ways of use by Sofia Rent Flats.
If you have more questions about our privacy policy or about how it is executed, send an e-mail via Contact us.
Every argument that arises from the website or is related to it, is regulated, interpreted and put into effect in accordance with the laws of the Republic of Bulgaria.
We always have the right to change the way of collecting, sending and working with your personal data.
Our privacy policy will always appear on the same page online so that you’re always aware of the information we collect, how we use it and in which conditions we disclose it at any given time.